FAQ
What is Paintless Dent Repair?
Paintless Dent Repair (PDR) is an industry recognised repair process which involves the removal of dents from the vehicles exterior surface panel through massaging the underside of the panel without disturbing the vehicles finish.
How long will my repairs take?
PDR Repairs: For repairs which are completed with the paintless dent repair method the repair timeframe is 1 week.
Combination Repairs: For repairs which include PDR, with some paintwork the repair timeframe is 2 weeks.
Conventional Repairs: For repairs which include PDR and roof replacements the repair timeframe is 3-4 weeks.
NB: These timeframes are a guide only and are subject to Parts availability.
Do you offer a warranty on your repairs?
We provide a statutory warranty on our repairs, please check with your insurer regarding the warranty they offer on authorised repairs.
Should I remove my child seat or baby capsule prior to repairs?
Yes, we will require these items to be removed from the vehicle so that we have access to complete your repairs.
Do you complete re-calibration on the safety systems within my vehicle?
Yes. Aussie Hail PTY LTD provide re-calibration of all safety systems on vehicles. We have partnered with Texa and Hella Gutmann and all re-calibrations are completed to the vehicles manufacturers specifications.
When do I pay my policy excess?
Your excess is payable at or prior to vehicle being dropped off for repairs. Excess can be paid to your Insurer or to us via EFT or Credit Card (surcharge may apply).
